To request a redemption from your Winnings balance, please complete the request form below in
POINTS. Make sure you contact
Support if you need to change any details. Tel: 919-794-3730 (10am-10pm EST)
Steps to Redeem
Only 1 redeem per week from 100 up to 50,000 points
Adjust your current redeem by submitting a new one (replace)
Processing of requests: Tuesdays at EXACTLY 9:00 pm EST
Redeem Request Process
Fill in the form with the amount of winning POINTS you wish to redeem. Your points submitted on the form will be exchanged by Ace Administration at the rate of 100 points equaling 1 dollar.
Your 1 Request for payment will be completed and the winnings removed from your account each Tuesday at EXACTLY 9:00 pm EST. A check for the requested amount will be sent by U.S. mail. Please allow 7 to 10 days for delivery.
If your Reward Winnings are insufficient at the time of processing your request (Tuesdays), then no check will be sent. You may adjust a request by submitting a new one at any time up to the processing time.
If the mailing address is incorrect and the check is returned to the sender, we will contact your email address to request a correction of the mailing address.
For your protection and security, your redemption requests are limited to $500 per redeem week.
Holiday volume of the Post Office may cause mail service to be slow. Please be patient for mail delivery
I Agree, Proceed
Due to the current weather situation, the United States Postal Services may not operate as usual
Delivery time of your check will likely take longer